01
Email setup & troubleshooting
Can't get email working on a new device, or messages that keep bouncing back? We'll set it up properly — Outlook, Gmail, iCloud, business email — and make sure it actually syncs.
Email, software and
your peace of mind.
From email setup and Microsoft 365 to hacked accounts and post-scam device clearance — we come to you anywhere in Greater Hobart, usually the same day. Patient, plain English, and we don't leave until it's sorted.
- Service area
- Greater Hobart
- Response time
- Fast
- Verified reviews
- 4.9/5
● What we help with
Email or software trouble? We’ve sorted it before.
02
Microsoft 365 & Office help
Subscription renewed but Office won't open? Or ready to move from an old licence? We handle the install, activate it correctly, and move your documents and email across without losing anything.
03
Cloud storage & file sync
OneDrive filling up on the wrong device, Dropbox not syncing, files appearing and disappearing? We'll sort out what's going where and make sure the important stuff is actually backed up.
04
Password management & 2FA
Locked out of an account, or a two-factor code going to a phone you no longer have? We'll work through it and set up a password manager so it stops being a recurring problem.
05
Hacked email, Facebook or bank account
Someone else is in your account. We'll work through the recovery process with you, lock down everything connected to it, and make sure the damage stops there.
06
Scam recovery & device clearance
Given remote access to a caller who claimed to be from Microsoft or your bank? We'll clean the device, document the intrusion, and write a signed clearance letter for your bank or insurer.
07
Anti-virus & ongoing protection
Worried something's running in the background, or just want a second opinion? We'll check it over, set up sensible protection, and tell you honestly what you do and don't need.
For an active infection right now, see our virus removal page.
08
Everyday software & licences
New computer that needs programs setting up, or software that refuses to install? We'll sort it out — Windows, Mac, whatever you need running, explained as we go.
Scam recovery
“They had my computer for twenty minutes.” Here's what to do next.
Tech support scams — callers claiming to be from Microsoft, the NBN, or your bank who talk you into installing remote access software — are common in Hobart. Once they're in, they can install tools, read files, and harvest credentials in minutes.
The most important thing you can do right now is not wipe the device. Banks and insurers need a documented record of what happened to assess a claim — and that record can only come from the machine in its current state.
Disconnect from Wi-Fi or unplug the ethernet cable right now.
Ring your bank and tell them what's happened.
Don't turn off, reset or wipe the device — yet.
Book us in as soon as you can.
We document the intrusion, remove any remote-access tools, and clean the device properly.
We give you a signed clearance letter on HeyTech letterhead, dated, that your bank or insurer can act on.
For deleted or lost files unrelated to a scam, see our data recovery page.
● What we hear most
Does this sound familiar?
“I can't log into my email. It's not accepting my password and I can't get the reset link.”
If the recovery email or phone number is still accessible we can work through it. If not, we'll look at the account recovery options — it's rarely a dead end.
“Someone's sending emails from my address to all my contacts.”
Your account's been compromised. We'll lock it down, check for forwarding rules or other damage, and change everything that needs changing. The faster we get to it the better.
“I think I let a scammer onto my computer. They said they were from Microsoft.”
Don't wipe anything. Ring your bank first, then us. We need to see the machine in the state it's in — that's what lets us write a proper clearance report.
“My Microsoft 365 keeps saying my subscription has expired, but I paid last month.”
Usually a billing hiccup or a signed-in account mismatch. We'll sort the licence and make sure it's activated on the right account.
“I clicked a link in an email and now I'm worried I've downloaded something.”
Worth getting checked. We'll look at what happened, scan for anything that shouldn't be there, and tell you honestly what the risk level is.
“I need a letter for my bank or insurance company saying my computer is clean.”
We write clearance letters on HeyTech letterhead — dated, signed, plain English — after a full clean-up. Your bank, insurer or employer can act on it.
Straight up
Honest pricing, no surprises.
A fixed hourly rate with no call-out fee within 25 km of the Hobart CBD. For those a little further out — up to 40 km — we still come to you, just with a small distance fee on top. Scam clearance letters are included in the visit cost.
- Call-out 25 km
- No fee
- Call-out 25 km+
- Per km
- Rate
- Fixed hourly
- Clearance letter
- Included
● A visit, start to finish
Book, we come, it's sorted.
Book a time that suits you.
Fill in the form or give us a call. Tell us what's going on and we'll sort a time — same day where we can, otherwise within a day or two.
We come to you.
Our technician turns up when we said we would. Kitchen table, lounge room, wherever works for you.
Sorted, and explained.
We fix or set up what you need, and take the time to show you how it works. No jargon, no rushing — your pace.
● Email & software questions
Before you book us in.
Can't see yours? Give us a ring or send it through on the booking form and we'll get back to you — usually within a few hours during the day.
● Ready when you are