01
Setting up a new phone or tablet
Just pulled a new iPhone or iPad out of the box and stalled at the sign-in screen? We'll set it up properly at your place — Apple ID, email, Wi-Fi, apps, the lot.
Phone and tablet help,
at your place.
We come to you — lounge room, home office, wherever works — anywhere in Greater Hobart, usually the same day. Patient with non-technical users, no jargon, and we stay until it's actually sorted.
- Service area
- Greater Hobart
- Response time
- Fast
- Verified reviews
- 4.9/5
● What we help with
Phone or tablet trouble? We’ve sorted it before.
02
Moving everything to a new phone
Photos, contacts, messages, WhatsApp history, apps — moved across in one sitting. Android-to-iPhone and iPhone-to-Android both fine.
03
Apple ID, iCloud & Google account help
Locked out, forgotten password, two-factor stuck on an old number? We'll sit with you and get it sorted with Apple or Google, properly.
04
Email, calendars & contacts
Outlook, Gmail, iCloud, work email — set up on your phone so it actually works, with your contacts and calendar syncing the way you expect.
05
Slow phone, full storage, battery draining
The "why is this thing so slow?" visit. We clean up storage, sort the background apps, check battery health and tell you honestly if it's time for a new one.
06
Family sharing, screen time & parental controls
Set up family sharing, Screen Time and age-appropriate restrictions across the kids' devices — without turning it into a weekend project.
07
Watch, headphone & accessory pairing
Apple Watch and AirPods that won't pair to a new phone, a watch that's lost its connection after an update, headphones that won't swap between your phone and laptop. The personal-device pairing jobs — for whole-home smart bulbs, cameras and routines, see our Smart home page.
08
1-on-1 phone lessons
A patient hour at your table learning the things that were never explained — messages, photos, FaceTime, shopping safely, spotting scams.
Worth knowing
Physical repairs — not our trade
For cracked screens, battery swaps and water damage — it's not what we're set up for. Physical repairs need specialist parts & tools and a phone repair shop will do a better job.
● What we hear most
Does this sound familiar?
“I’ve just got a new iPhone and I can’t work out how to move my photos.”
Bring the old phone if you still have it. We’ll transfer everything properly in the one visit — photos, messages, apps, the lot.
“My iPad keeps saying storage full and I can’t take photos.”
Usually photos and videos that have built up over time. We’ll clear out what’s safe and make sure the good stuff is backed up.
“Dad can’t remember his Apple ID password and now everything’s locked.”
As long as there’s access to the recovery email or phone number, we can work through it. A very common visit — takes patience, not expertise.
“My watch won’t connect to my new phone.”
Swapping phones often breaks the pairing on watches and earbuds. Usually a quick reset and it’s done — we’ll handle it while we’re there.
“All my contacts disappeared when I updated.”
They’re almost always still there, just not syncing. We’ll track them down and set up proper backups so it can’t happen again.
“I keep getting signed out of iCloud.”
Usually a sign the account settings need a tidy-up. We’ll get it stable and show you what’s actually happening with your storage while we’re at it.
Straight up
Honest pricing, no surprises.
A fixed hourly rate with no call-out fee within 25 km of the Hobart CBD. For those a little further out — up to 40 km — we still come to you, just with a small distance fee on top.
- Call-out 25 km
- No fee
- Call-out 25 km+
- Per km
- Rate
- Fixed hourly
- Cost agreed
- Up front
● A visit, start to finish
Book, we come, it's sorted.
Book a time that suits you.
Fill in the form or give us a call. Tell us what's going on and we'll sort a time — same day where we can, otherwise within a day or two.
We come to you.
Our technician turns up when we said we would. Kitchen table, lounge room, wherever works for you.
Sorted, and explained.
We fix or set up what you need, and take the time to show you how it works. No jargon, no rushing — your pace.
● Phone & tablet questions
Before you book us in.
Can't see yours? Give us a ring or send it through on the booking form and we'll get back to you — usually within a few hours during the day.
● Ready when you are